Cancellation Policy:

  • Reservations can be cancelled up to 48 hours prior to departure time for a 100% refund.
  • Cancellations made from 48 to 24 hours before departure are subject to a 50% penalty.
  • Cancellations received within 24 hours or less are subject to a 100% penalty.
  • No-shows are penalized at 100%.

Modification Policy:

  • Modification requests are subject to availability.
  • If accommodating a date change is not possible, our cancellation terms will apply.

General Policies:

  • Your reservation is confirmed and fully paid at the time of purchase.
  • Cancellation does not apply due to weather conditions.
  • We have the flexibility to change dates and times depending on the activity to be carried out.
  • For modifications and cancellations, a written request via email is required.
  • Any unused reserved service will be considered a non-refundable NO SHOW. By booking our activities online through PayPal services, you accept this condition, nullifying any possible claim for a refund on your purchase.

Transport Service:

  • A written request via email is required for us to assist in arranging this service according to the booked tour.
  • It may have an additional cost in your booking depending on the location for some tours.
  • We only provide pick-ups at hotels near the Marina Flamingo.
  • Transportation with pick-up outside the specified areas incurs an additional cost per person.
  • The additional transportation fee will be disclosed with your reservation via email and is to be paid at the start of the activity on the same day of your arrival.